Return and Refunds Policy

Thank you for shopping at Braitman Design Studio.

If you are not entirely satisfied with your purchase, we’re here to help. The first step is to call or email and talk with us about why you’re not completely happy. Installation of some of our products might need a professional and if this is of concern, we can help.

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: info@braitmandesign.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:

120 Park Ave Takoma Park, MD 20912

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Braitman Design Studio.

Damaged items

If you received a damaged product, please notify us immediately for assistance. Please take photographs of the packaging and of the damage and include those images with your email.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@braitmandesign.com
  • By phone: 301-891-3800